Field Service Management

Assign tasks to technicians based on their skill set, location, or the equipment being serviced.
Utilize automated scheduling and dispatch systems to efficiently manage service orders and receive real-time updates on job statuses.
Easily create service orders from various sources such as cases, sales orders, projects, or customer assets.
Schedule new jobs based on technician availability and proximity, with immediate access to real-time status and location updates.
Enhance efficiency by granting technicians full visibility into job details through the mobile application.
Utilize pop-up details to access customer information, location details, and task lists, promoting clear communication and alignment among team members to minimize errors.
Provide technicians with access to necessary reference materials to ensure they have the information required to carry out their tasks efficiently.
Enhance efficiency by offering technicians complete visibility into job details through the mobile application.
Enable real-time status updates to facilitate efficient job assignment by schedulers, thereby enhancing technician utilization rates.

Planning and Scheduling

Streamline scheduling and process with this feature, a user-friendly platform for managing technicians and crews across different time zones. Assigning jobs to the right technician is made simple with skill-based and proximity-based options. The colour coding feature allows you to easily identify job priority, status, and type, optimizing profitability. Instant access to customer details, location information, and task lists through pop-up details ensures smooth communication between office personnel and field workers. It has ability to automate recurring tasks makes scheduling preventative maintenance or recurring jobs a breeze.

Streamline repetitive tasks by automating them once, allowing the system to handle them and freeing up your time and energy.
Efficiently assign tasks to technicians based on their skill set and proximity to the job site, ensuring prompt completion within the designated timeframe.
Utilize pop-up details to access customer information, location details, and task lists, promoting clear communication and alignment among team members to minimize errors.

Service Order

Simplify your service order creation process with our innovative feature that enables you to generate service orders from cases, sales orders, projects, and customer assets. Whether you're scheduling warranties, preventive maintenance, repair services, or installations, this provides a seamless way to initiate service orders and easily attach documents and schematics to the service order, making it convenient to access essential reference materials.

Simplify the process of creating service orders to enhance productivity and provide superior service to customers.
Provide technicians with access to necessary reference materials to ensure they have the information required to carry out their tasks efficiently.
Enhance efficiency by offering technicians complete visibility into job details through the mobile application.

Tracking & Monitoring

Elevate your service delivery with tracking feature, offering real-time insights into job progress and technician availability. With GPS integration, you can track each technician's location and assign new work to the most qualified and closest technician in a matter of seconds. The ability to emulate the technician's mobile app allows for seamless remote assistance and training, leading to improved efficiency and customer satisfaction.

Maintain efficiency and effectiveness in service delivery by closely monitoring job progress.
Quickly assign new tasks to the most qualified technician in the vicinity to reduce downtime and enhance productivity.
Provide your technicians with necessary resources for delivering exceptional service through remote support.

Field Service Mobile App

Enhance field service operations with our cutting-edge mobile app. Access job information, service history, safety guidelines, and more from anywhere, at any time. Say goodbye to time-consuming calls to the office for missing details – our app ensures that technicians have everything they need to do their job efficiently. From tracking technician locations to managing parts inventory, this app is a must-have for any field service team looking to improve efficiency and streamline operations.

Equip field technicians with up-to-date information to enhance productivity while allowing them to work remotely.
Streamline data collection processes in the field by digitizing them, ensuring that the collected data is promptly accessible to office staff through NERP.
Enable real-time status updates to facilitate efficient job assignment by schedulers, thereby enhancing technician utilization rates.

Asset Management

Simplify the management of your assets with our comprehensive Asset Management platform. By providing a single location to oversee fixed assets, customer assets, and sub-assets, the system gives users complete visibility into asset hierarchy, historical usage patterns, and maintenance records. Keep track of asset costs at every stage of its lifecycle, from manufacturing to warranties, and leverage automated warranty management and preventive maintenance scheduling. Gain insights into critical metrics like failure rate and labour utilization for informed decision-making.

Guarantee maximum utilization of assets to enhance operational efficiency and minimize costs.
Identify potential issues, schedule maintenance activities, and prevent expensive equipment breakdowns.
Verify assets comply with applicable standards, preventing penalties and safeguarding reputation.

Inventory Management

Take the guesswork out of inventory management with our automated system, designed to keep maintenance tool kits fully stocked and ensure that all parts and equipment are readily available to meet your customer service needs. By automating the tracking process, you can significantly reduce inventory leakage and prevent write-offs caused by lost or missing components. With our system in place, you can rest assured that your inventory is being managed with efficiency and accuracy.

Utilize historical demand, sales forecasts, and seasonal trends; effectively plan your inventory levels for optimal stock quantity.
Achieve greater cost-effectiveness and profitability by maintaining company-wide visibility of inventory, leading to more efficient management and reduced expenses.
Implement intelligent fulfilment strategies to minimize handling expenses and lower shipping costs, ultimately decreasing the overall cost of goods sold.

Order Management

Enhance your billing accuracy and efficiency with by integrating seamlessly with NERP, and effortlessly link your field work to sales orders and invoices. Automatically generate invoices in real-time, reflecting the work done and inventory utilized for precise billing and error reduction. Simplify the process further by setting up automatic invoicing and payments for recurring jobs, ensuring a smooth and hassle-free experience.

Enable real-time invoicing to guarantee accurate billing and minimize the occurrence of errors, reflecting the actual work completed.
Streamline the billing process by automating it, offering a seamless and stress-free experience for both you and your clients.
Efficiently capture all necessary information and generate precise invoices to ensure every bill is correct and free from mistakes.

Dashboard and Analytics

Drive revenue growth and expedite decision making with interactive dashboard and analytics, the ultimate platform for businesses seeking meaningful operational intelligence. This platform allows you to consolidate all your data in one place, giving you a clear view of your business's performance. With the ability to determine profitability at a granular level, including jobs, customers, service contracts, and technicians, you can make informed decisions that fuel growth. Track your progress against key performance indicators to continuously improve and optimize your operations for success.

Utilize data-driven insights for decision-making, relying on solid evidence rather than intuition or speculation.
Enhance the effectiveness of field service operations, cut down on costs, and provide exceptional service to clientele.

Our implementation strategy is designed to ensure that your business operations undergo a swift and seamless transformation, resulting in faster time to value. Our experienced consultants utilize a structured approach that combines extensive industry knowledge with the latest implementation techniques. This enables you to expedite the deployment of our powerful solution and experience a rapid return on investment.

Through our streamlined process, you can optimize productivity and streamline business processes with minimal disruption. We have consolidated the expertise gained from global deployments into a set of leading practices, providing a clear path to success and delivering rapid business value.

With Nirmalya, you can confidently expect to go live within a predictable timeframe through smart, stepped implementations.

Nirmalya offers its services to companies of all sizes, including startups, fast-growing businesses, medium-sized enterprises, large corporations, and non-profit organizations. We assist these companies in streamlining their operational capabilities without the need for significant capital and operational expenditures. By eliminating the burden of maintaining an Enterprise Resource Planning system, which typically involves investments in manpower, hardware, and software, we help companies focus on their core activities.

Our collaboration with companies involves an initial setup fee for implementation, followed by an annual license fee based on the modules chosen by the customer for implementation. As businesses expand, customers have the flexibility to incorporate new modules as needed.