Field Service Mobile App

Enable technicians to reach their destinations promptly and without delays by offering real-time navigation and traffic updates.
Facilitate seamless communication between technicians and customers by allowing them to exchange messages, share updates, and provide real-time feedback.
Rapidly analyse data patterns, pinpoint opportunities for enhancement, and make well-informed decisions using precise, up-to-date data.
Equip your field staff for success by guaranteeing their service vehicles are stocked with the necessary parts and equipment for every job.
Minimize the necessity for technicians to contact the office for missing information through providing technicians with a comprehensive understanding of prior work completed.
Analyse asset costs throughout their lifecycle, from production to warranty, to identify cost-saving opportunities and streamline processes.
Increase asset longevity and prevent unforeseen breakdowns by scheduling routine preventive maintenance based on asset histories.
Ensure a comprehensive documentation of each service job by storing pre-work and post-work images alongside digital signatures.
Simplify the reporting procedure to facilitate the review and analysis of completed tasks by managers and stakeholders.

Work Details

Streamline job management for technicians with our convenient mobile app feature. Grant quick access to vital job details including date, time, and precise location. Facilitate efficient workflow by presenting task specifics, site information, and contact details in a user-friendly format. Enhance productivity by enabling technicians to efficiently map their journey to customer sites for seamless service delivery.

Empower technicians to effectively plan their day and prioritize tasks for optimal efficiency by providing access to essential information at all times.
Enable technicians to reach their destinations promptly and without delays by offering real-time navigation and traffic updates.
Facilitate seamless communication between technicians and customers by allowing them to exchange messages, share updates, and provide real-time feedback.

Checklists

Enhance productivity and compliance with checklists and forms for technicians working in challenging environments. Customizable digital checklists ensure adherence to safety protocols and regulatory processes. Dynamic forms enable quick calculations and automatically adjust based on user inputs, providing home-office staff with real-time access to crucial data for improved decision-making.

Utilize technicians to efficiently monitor their progress, detect any possible risks, and ensure timely completion of all necessary steps.
Rapidly analyse data patterns, pinpoint opportunities for enhancement, and make well-informed decisions using precise, up-to-date data.
Guarantee adherence to safety protocols and regulatory procedures by technicians, decreasing the likelihood of incidents and upholding a secure workspace for themselves and their peers.

Inventory Management

Take control of your parts inventory andmanage inventory directly from the field with our user-friendly mobile app, eliminating the need for redundant data entry. The handy built-in barcode scanner streamlines the inventory tracking process, removing the requirement for external add-in devices. Ensure your technicians are well-prepared for every job by keeping their vans stocked with the right parts and equipment for a smooth and successful first truck roll.

Easily track and manage parts inventory from any location, ensuring you are always up-to-date whether in the office or on the go.
Streamline inventory management and save time by avoiding duplicate data entry, reducing errors, and enhancing efficiency.
Equip your field staff for success by guaranteeing their service vehicles are stocked with the necessary parts and equipment for every job.

Customer Management

Enhance efficiency and job completion rates by providing technicians with comprehensive insight into previous work completed, reducing the need for time-consuming calls back to the office for missing information. Streamline operations and deliver top-notch service every time.Increase productivity and ensure a job well done with our solution that equips technicians with a thorough understanding of past work completed.

Enhance productivity and enable field staff to handle multiple tasks efficiently with quick access to previous work data.
Guarantee the accuracy of work by utilizing a thorough knowledge of past tasks completed.
Minimize the necessity for technicians to contact the office for missing information through providing technicians with a comprehensive understanding of prior work completed.

Asset Management

Elevate your team's productivity by providing technicians with complete visibility into asset maintenance and service records. By arming your workforce with immediate access to detailed histories, you can reduce unnecessary delays, enhance job completion rates, and enhance overall operational efficiency and effectiveness.Keep track of asset costs at every stage of its lifecycle, from manufacturing to warranties, and leverage automated warranty management and preventive maintenance scheduling. Gain insights into critical metrics like failure rate and labour utilization for informed decision-making.

Determine the underlying cause of any problems and resolve them promptly by referring to comprehensive maintenance and service records.
Analyse asset costs throughout their lifecycle, from production to warranty, to identify cost-saving opportunities and streamline processes.
Increase asset longevity and prevent unforeseen breakdowns by scheduling routine preventive maintenance based on asset histories.

Digital Records

Improve the transparency and accountability of your service operations by documenting pre-work and post-work photos, as well as obtaining digital signatures from customers or technicians. By incorporating these visual elements into your service reports, you can easily monitor work completion and verify service details for a thorough understanding of each job. To track progress throughout the service job, capture photos as the work unfolds. This visual timeline not only showcases the work completed but also aids in identifying any potential issues or areas requiring attention.

Ensure a comprehensive documentation of each service job by storing pre-work and post-work images alongside digital signatures.
Simplify the reporting procedure to facilitate the review and analysis of completed tasks by managers and stakeholders.
Promote transparency and accountability in Service Operations by facilitating seamless communication of any issues or concerns between customers and technicians.

Expense Management

Simplify billing procedure by utilizing a single, user-friendly mobile application to record and oversee all expenses associated with your tasks. Track everything from mileage and fuel costs to job-related purchases effortlessly by inputting expenses and attaching receipt photos. Expenses will be automatically matched with the relevant job for precise billing, and data will be seamlessly synced to NERP for comprehensive financial monitoring.

Input your expenses -such as mileage, fuel costs, and job-related purchases- into the mobile application.
Automatically match expenses with the corresponding job for accurate billing and meticulous record-keeping.
Seamlessly sync expenses for thorough financial monitoring, enabling prompt and informed decision-making.

Dashboard and Analytics

Drive revenue growth and expedite decision making with interactive dashboard and analytics, the ultimate platform for businesses seeking meaningful operational intelligence. This platform allows you to consolidate all your data in one place, giving you a clear view of your business's performance. With the ability to determine profitability at a granular level, including jobs, customers, service contracts, and technicians, you can make informed decisions that fuel growth. Track your progress against key performance indicators to continuously improve and optimize your operations for success.

Utilize data-driven insights for decision-making, relying on solid evidence rather than intuition or speculation.
Enhance the effectiveness of field service operations, cut down on costs, and provide exceptional service to clientele.
Monitor service levels, track customer satisfaction metrics, and pinpoint opportunities for service enhancement.

Our implementation strategy is designed to ensure that your business operations undergo a swift and seamless transformation, resulting in faster time to value. Our experienced consultants utilize a structured approach that combines extensive industry knowledge with the latest implementation techniques. This enables you to expedite the deployment of our powerful solution and experience a rapid return on investment.

Through our streamlined process, you can optimize productivity and streamline business processes with minimal disruption. We have consolidated the expertise gained from global deployments into a set of leading practices, providing a clear path to success and delivering rapid business value.

With Nirmalya, you can confidently expect to go live within a predictable timeframe through smart, stepped implementations.

Nirmalya offers its services to companies of all sizes, including startups, fast-growing businesses, medium-sized enterprises, large corporations, and non-profit organizations. We assist these companies in streamlining their operational capabilities without the need for significant capital and operational expenditures. By eliminating the burden of maintaining an Enterprise Resource Planning system, which typically involves investments in manpower, hardware, and software, we help companies focus on their core activities.

Our collaboration with companies involves an initial setup fee for implementation, followed by an annual license fee based on the modules chosen by the customer for implementation. As businesses expand, customers have the flexibility to incorporate new modules as needed.