Survey and Analysis

Automated pulsing for feedback and swift responses to stay informed of trends for quick adjustments, conserving HR resources and preventing overwhelm.
An all-in-one platform designed specifically for managers to effortlessly analyze feedback, collaborate on solutions, and implement strategies to boost team engagement and productivity.
Enhance experiences at every stage of the employee journey, from onboarding to departure, to pinpoint areas for improvement, reduce turnover, expedite new hire training, and achieve overall efficiency.
Strengthen your employer brand, expand your talent pool, and streamline the hiring process by evaluating and enhancing recruitment procedures at every step.
Enhance customer satisfaction and increase spending by guiding users smoothly through their journey, eliminating obstacles, and addressing issues that lead to customer drop-off.
Improve frontline efficiency by automatically summarizing and evaluating calls, providing valuable insights for coaching managers and agents through personalized training and development.
Intelligently score all customer interactions to offer targeted coaching for agents, ultimately enhancing the customer experience and reducing costs.
Evaluate the overall employee experience to empower confident decision-making, supported by clear, personalized insights that are scientifically-backed and enhanced by AI technology.

Customer Experience

Prevent customer issues from resulting in lost revenue by promptly identifying and addressing customer friction points. By quickly resolving these issues and providing guidance to frontline teams in real-time, companies can enhance client satisfaction and loyalty. This proactive approach not only increases customer lifetime value but also drives company-wide improvements by optimizing processes, products, and digital platforms. By streamlining the customer journey and directing users to their desired destinations while eliminating friction and addressing drop-off points, businesses can create a seamless and satisfying experience that encourages increased spending and long-term customer relationships.

Enhance customer satisfaction and increase revenue by guiding users through the customer journey effectively, eliminating obstacles, and resolving issues that lead to customer drop-off.
Enhance the seamless experience across all channels by consolidating digital feedback, remembering customer preferences, and engaging with customers on preferred platforms.
Identify the underlying causes of customer issues and positive experiences across various communication channels such as calls, emails, and chat using AI-driven analytics to provide real-time actionable insights to frontline staff.
Improve frontline efficiency by automatically summarizing and analyzing customer interactions to provide valuable insights for coaching managers and agents through personalized training and development opportunities.

Employee Experience

Empower your workforce, particularly managers, to create engaged and high-performing teams. By improving their effectiveness and enabling them to make informed decisions, you can confidently set goals for your organization. Giving managers a comprehensive understanding of employees beyond traditional engagement allows them to take the right actions on a larger scale. By measuring the employee experience and gaining personalized insights, you can make decisions with confidence. This approach not only enhances performance but also cultivates a work environment where every team member feels valued and motivated.

Evaluate the complete employee experience thoroughly to enable well-informed decision-making, utilizing customized insights backed by robust scientific research.
Introduce automated pulse surveys for consistent feedback and quick responses, leveraging real-time trends to promote organizational flexibility without causing overload for employees and managers.
Equip managers with tools to effortlessly understand feedback and tackle issues that impact team engagement and productivity.
Improve the employer brand, broaden the candidate pool, and streamline hiring processes by assessing and enhancing various stages of the talent acquisition process.

Research and Strategy

Enable research to achieve return on investment by designing products that resonate with customers, increasing market share, and building strong brands that drive growth. By integrating advanced quantitative and qualitative research into an easily accessible platform, organizations can make informed decisions to propel their success. Combining sophisticated quantitative and qualitative research with robust analytics streamlines the process of uncovering market trends, understanding evolving behaviours, and identifying unmet consumer needs. This comprehensive research solution allows organizations to shape strategic directions efficiently, conducting smarter, faster research that seamlessly merges both quantitative and qualitative techniques.

Improve research efficiency by merging quantitative and qualitative techniques and analysis.
Obtain immediate brand insights by blending planned long-term KPI tracking with spontaneous and unstructured leading indicators to spur progress and expansion.
Streamline research processes by incorporating both quantitative and qualitative methods and analysis.
Acquire real-time analytical data and predictive insights to assist in strategic decision-making for business development.

Our implementation strategy is designed to ensure that your business operations undergo a swift and seamless transformation, resulting in faster time to value. Our experienced consultants utilize a structured approach that combines extensive industry knowledge with the latest implementation techniques. This enables you to expedite the deployment of our powerful solution and experience a rapid return on investment.

Through our streamlined process, you can optimize productivity and streamline business processes with minimal disruption. We have consolidated the expertise gained from global deployments into a set of leading practices, providing a clear path to success and delivering rapid business value.

With Nirmalya, you can confidently expect to go live within a predictable timeframe through smart, stepped implementations.

Nirmalya offers its services to companies of all sizes, including startups, fast-growing businesses, medium-sized enterprises, large corporations, and non-profit organizations. We assist these companies in streamlining their operational capabilities without the need for significant capital and operational expenditures. By eliminating the burden of maintaining an Enterprise Resource Planning system, which typically involves investments in manpower, hardware, and software, we help companies focus on their core activities.

Our collaboration with companies involves an initial setup fee for implementation, followed by an annual license fee based on the modules chosen by the customer for implementation. As businesses expand, customers have the flexibility to incorporate new modules as needed.