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Overview

Retailers are encountering fresh obstacles in the marketing, purchasing, fulfillment, delivery, and sale of goods within an intensely competitive market. However, emerging technology advancements are also paving the way for novel prospects. It is crucial to develop optimized strategies to position and distribute inventory efficiently, ensuring it reaches the right place, at the right time, and in the appropriate quantities, starting from suppliers and passing through warehouses, stores, and ultimately, customers. By harnessing the power of AI and machine learning, retailers can effectively guide a streamlined, time-sensitive plan encompassing inventory ordering, allocation, replenishment, and distribution across all commerce channels and throughout the entire distribution network.

When it comes to retail & distribution, having a reliable partner who understands the unique challenges of the industry is crucial. You can rely on Nirmalya to assist you in fast-tracking growth, optimizing profitability, and positioning your business for long-term success. This partnership ensures that businesses receive tailored solutions that address their unique needs and provide a competitive edge in the market.

Benefits

Enrich Your Retail Loyalty

Attract customer attention towards your business and exceptional services through targeted marketing campaigns that demonstrate a strong comprehension of their preferences and desires. Develop loyalty and maintain a strong connection with your guests by utilizing our hospitality marketing services via a unified platform. Ensure that every interaction with your customers holds significance by integrating all your business data encompassing advertising, marketing, sales, commerce, and service. NERP Customer Experience (CX) provides an interconnected platform of applications that surpasses traditional CRM, assisting you in building, managing, serving, and nurturing long-lasting customer relationships. Create a comprehensive understanding of your customers and their interactions, regardless of the method, timing, location, or individuals involved. Empower your entire organization to deliver exceptional customer experiences, from customer acquisition to retention, covering all aspects in between.

  • Utilize programs to recognize, incentivize, and retain guests through point-based rewards tied to various factors such as frequency of buys, buying method, expenditure, and more.
  • Tailor customer offers by delivering personalized content across email, social media, and SMS channels, demonstrating a deep understanding of individual preferences through strategic digital marketing efforts.
  • Support the rapid model development of data scientists and other data professionals by implementing streamlined strategies and automated processes throughout the machine learning lifecycle, ensuring enhanced efficiency and effectiveness.

Enhance Customer Experience

In the modern retail landscape, the lines separating various channels have vanished, thanks to advancements such as digital displays in stores, online marketplaces, and pop-up stores. To stay competitive and thrive, retailers must ensure that their customers have shopping experiences that exceed their expectations. Convenient solutions like curbside pickup, "buy online pick up in store," "scan and go," and "just walk out" options have become permanent fixtures, allowing customers to shop and retrieve items with the utmost convenience. Smart technologies enable the implementation of micro fulfillment centers and partnerships with last-mile companies, providing additional choices that please customers. Retailers can utilize powerful retail analytics to gain insights into their customers' current and future needs, helping them shape their offerings accordingly. By delivering personalized marketing and experiences, retailers can build customer loyalty and ultimately boost profitability. Embracing sustainable business practices, such as following circular economy principles and reducing waste through better planning, not only benefits the environment but also contributes to business success.

  • Enhance customer satisfaction by providing quicker responses, allowing your agents to focus on complex tasks, and saving costs through self-service tools.
  • Leverage digital assistants and service automation tools to deliver personalized and engaging conversations with customers, ensuring compliance with your business rules.
  • Develop and implement a customized customer help center, enabling easy access to frequently asked questions and initiating digital messaging conversations.

Maximize Forecast Accuracy

NERP platform offers a comprehensive solution that optimizes forecast accuracy throughout the entire product lifecycle. It empowers retailers to adapt to recent trends, seasonal variations, out-of-stocks, and promotional activities. Moreover, it caters to the unique demand drivers of individual retailers, ensuring accurate forecasting tailored to their specific needs. Utilizing a unified perspective on demand, this solution offers extensive value across various retail processes. It effectively aids in formulating optimal strategies for planning, optimizing inventory productivity within retail supply chains, reducing operational expenses, and enhancing customer satisfaction throughout the entire engagement, purchase, and fulfillment journey. The implementation of AI-driven forecasting enables retailers to efficiently handle diverse and large datasets, resulting in improved accuracy over time. As the accuracy of forecasts increases, businesses can effectively procure the right inventory at the right moment, leading to reduced inventory levels, enhanced safety stock requirements, superior customer service, and ultimately, heightened profitability for the company.

  • Maximize the value of your data to effectively anticipate customer demand by leveraging retail sciences that integrate machine learning, artificial intelligence, and decision science disciplines.
  • Enhance supply chain resilience and customer conversion by aligning demand and supply plans, increasing allocation accuracy, and ensuring precise replenishment.
  • Drive customer engagement and improve forecasting agility through the implementation of adaptable sciences, efficient workflows, and streamlined operations.

Enhance Lifecycle Allocation

NERP is a cutting-edge automated system designed for allocation and replenishment planning. It diligently monitors inventory conditions and keeps a constant check on lifecycle phases. The primary goal of this solution is to optimize allocation precision and fine-tune replenishment accuracy. By effectively managing inventory levels and offering recommendations to mitigate any potential shortages, NERP empowers retailers. This sophisticated system empowers retailers to craft operative strategies that govern the allocation and replenishment process from product introduction through to its end of life. By analyzing various factors such as inventory positions, demand forecasts, and operational constraints within the retailers' supply chain network, NERP generates orders and transfers. It meticulously adjusts deployment methodologies as products transition through different lifecycle phases, ensuring the most appropriate deployment method is employed. Whenever new products or locations are introduced, NERP efficiently determines the most fitting strategy and promptly alerts users for their review. This enables retailers to stay on top of their inventory management, steering clear of any potential setbacks.

  • Achieve operational agility by coordinating and simulating demand-driven outcomes using forecasts that promptly adapt to new information, eliminating the need for batch processes.
  • Seamlessly adapt allocation and replenishment strategies over time based on demand forecast, inventory levels, and past performance through automated lifecycle management. Optimize replenishment processes effortlessly.
  • Enhance inventory productivity by establishing transparency across the entire supply chain. Enable analytical processes and end-users to comprehend and actively interact with the forecast, fostering better decision-making.

Drive Replenishment Precision

Retail Inventory Planning Optimization employs artificial intelligence, machine learning models, and advanced analytics to enhance replenishment accuracy, ultimately improving inventory management. It is crucial to understand the precise amount of inventory required to meet the desired service level in order to achieve business objectives. By minimizing the investment needed and avoiding unnecessary markdowns, this solution provides recommendations for an initial service level that can effectively balance inventory levels. Once the desired target service level is established, the solution optimizes the appropriate stock levels for each item-location, which then determines the replenishment policies to be implemented. These policies are then applied in a comprehensive replenishment simulation, providing complete visibility into the purchasing and positioning of inventory within a time-based plan.

  • Enhance the customer experience at every stage, from initial interaction to purchase, by tailoring the demand drivers of the retailer. This approach ensures a distinctive and personalized engagement for customers, leading to improved satisfaction and fulfillment.
  • Streamline the management of forecasts by leveraging efficient, exception-driven processes and a user-friendly interface that draws inspiration from user experiences. This optimization maximizes the productivity of your team, simplifying their tasks and enabling them to focus on critical aspects effectively.
  • Drive optimized replenishment automatically by leveraging demand forecasts, inventory data, and historical performance. This automated system ensures that your inventory is replenished in an optimized manner, considering all relevant factors and enabling efficient resource allocation.

Boost Business Growth

NERP Warehouse Management enables warehouses and distribution centers to adapt to fluctuations in the business and market by embracing continuous technological advancements. It provides a centralized global perspective of inventory, empowering managers to monitor inventory movements and track the status of inbound activities, on-hand inventory, and outbound shipments across all facilities in real time. This solution revolutionizes warehouse and inventory management in the rapidly evolving fulfillment industry. By combining the agility and cost-effectiveness of cloud technology with state-of-the-art fulfillment capabilities, companies gain a comprehensive 360-degree view of their inventory without incurring high maintenance expenses or falling into the trap of frequent upgrades associated with traditional solutions. One of the distinguishing features of NERP Warehouse Management is its inherent mobility, which has been an integral part of its design since its inception. Managers have access to real-time analytics and reporting, while users can effortlessly carry out all essential tasks such as picking, packing, loading, shipping/manifest support, kitting, de-kitting, and more.

  • Enhanced space utilization can be achieved through the implementation of established storage rules, enabling companies to optimize product storage. This, in turn, facilitates improved product organization and generates space savings.
  • By employing barcode scanning and product verification during the order picking process, the potential for shipping mistakes is effectively eliminated. Consequently, this leads to a reduced cost per order, increased storage capacity within the facility, decreased freight expenses, and enhanced service levels, ultimately resulting in overall reduced fulfillment costs.
  • Elevating customer satisfaction levels not only fosters brand loyalty but also drives increased sales. The availability of the right product at the right time and place directly impacts sales figures and enables companies to meet Service Level Agreements (SLAs) by minimizing instances of short shipments, shipping errors, and missed deliveries.

Empower Customer Order Fulfilment Process

Retailers today are providing unparalleled flexibility to customers when it comes to fulfillment options for their online purchases. Offers seamless and digital channels through which customers can buy products and choose how they want to receive them. Examples of these customer journeys include "buy online, pickup in-store" and "buy online, ship to home". Stores play a crucial role in executing these customer orders, particularly in the last mile. It empowers retailers to ensure consumer satisfaction by enabling streamlined and efficient workflows for store associates. With features such as pick list generation, picking, and shipping, stores can fulfill customer orders in various ways, including pickup at the store, shipping directly to the customer, or shipping to another store for pickup. To enhance efficiency, the implementation of advanced strategy settings enables store associates to receive notifications for separating goods to fulfill customer orders during the inventory receiving process. Timely alerts are generated to ensure order processing within service level agreements, resulting in utmost customer satisfaction.

  • Enhance productivity and streamlining for your employees on the sales floor and in the storage area. Implement a straightforward, consistent, and repetitive system to effectively manage inventory that is constantly updated in real-time.
  • Enable store associates to carry out all inventory-related tasks effortlessly through a mobile workflow and access across both the sales floor and storage area. User-friendly dashboards provide store management with the necessary tools to monitor and promptly address inventory issues as they arise.
  • Establish seamless connectivity with external inventory solutions and technologies, such as RFID, fresh item management systems, and electronic shelves, to ensure continuous updates. By accessing real-time inventory data organization-wide, critical business decisions can be made based on accurate and up-to-date information.

Sustainability & Business Evolution

NERP unified platform acts as a single access point, simplifying user interactions with relevant data and applications according to their roles. It not only enhances users' ability to anticipate informed actions but also fosters engagement. Unified platform built on a strong and flexible portal framework, primarily focuses on delivering timely and role-specific high-level insights. Additionally, it allows users to selectively delve into specific applications for a more detailed analysis. This comprehensive platform effectively converts data into valuable information, offering business insights and incorporating a wide range of features suitable for various users such as business users, power users, and data scientists. With the ability to effortlessly handle massive amounts of data and support a growing number of users, these advanced systems ensure that businesses can continuously evolve without compromising performance. Whether it's adding new business units, incorporating additional features, or expanding into new markets, organizations can rely on the flexibility of NERP platform to meet business evolving needs.

  • Provides the flexibility to adapt to changing industry dynamics, whether it's incorporating new features, complying with regulatory requirements, or integrating with third-party systems, can seamlessly accommodate the evolving needs of the business.
  • Provides a centralized platform that can easily be extended to accommodate the needs of different departments, ensuring smooth operations and streamlined processes across the organization.
  • Remains agile and responsive, regardless of the geographic location, allowing companies to capture new opportunities and establish a strong presence in new markets.

Fortress in the Digital World

NERP takes security to another level, implementing robust measures to protect valuable business data from unauthorized access and potential threats. By utilizing advanced encryption techniques, multi-factor authentication, and stringent access controls, these systems provide a secure environment where sensitive information remains confidential. Additionally, regular security updates and patches ensure that the software remains resilient against emerging threats, minimizing the risk of data breaches and operational disruptions.

  • Data is encrypted using strong cryptographic algorithms, making it virtually impossible for anyone without the decryption key to decipher the information.
  • Multiple factors authentication reduces the likelihood of unauthorized access, as it becomes highly challenging for hackers to bypass this additional verification step.
  • Define granular level of control to minimize the risk of data breaches, as employees can only access the information they need to perform their duties.

Nirmalya has been able to help us delivering consistent employee experience across all locations to bind everybody together and give every employee the same experience

Sunil Das | CEO, News7 & Prameya

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