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Overview

Build unwavering guest loyalty by ensuring seamless operations throughout your establishment, spanning from the lobby to the back office. The comprehensive Nirmalya Hospitality platform seamlessly integrates event sales, guest room management, asset tracking, restaurant services, banquet hall operations, event planning, KOT (Kitchen Order Ticket) management, room service, helpdesk assistance, online bookings, and POS (Point of Sale) functionalities. With these integrated features, you can effortlessly create extraordinary experiences for your valued guests.

When it comes to hospitality, having a reliable partner who understands the unique challenges of the industry is crucial. You can rely on Nirmalya to assist you in fast-tracking growth, optimizing profitability, and positioning your business for long-term success. This partnership ensures that businesses receive tailored solutions that address their unique needs and provide a competitive edge in the market.

Benefits

Enrich Your Hotel Loyalty

Guests face numerous options when determining their accommodation. Attract their attention towards your hotel and exceptional hospitality services through targeted marketing campaigns that demonstrate a strong comprehension of their preferences and desires. Develop loyalty and maintain a strong connection with your guests by utilizing our hospitality marketing services via a unified platform. Ensure that every interaction with your customers holds significance by integrating all your business data encompassing advertising, marketing, sales, commerce, and service. NERP Customer Experience (CX) provides an interconnected suite of applications that surpasses traditional CRM, assisting you in building, managing, serving, and nurturing long-lasting customer relationships. Create a comprehensive understanding of your customers and their interactions, regardless of the method, timing, location, or individuals involved. Empower your entire organization to deliver exceptional customer experiences, from customer acquisition to retention, covering all aspects in between.

  • Utilize programs to recognize, incentivize, and retain guests through point-based rewards tied to various factors such as duration of stay, frequency of visits, booking method, expenditure, and more.
  • Enhance the overall guest experience by seamlessly sharing guest data, encompassing reservations and on-site interactions, between marketing, sales, and administrative teams.
  • Tailor guest offers by delivering personalized content across email, social media, and SMS channels, demonstrating a deep understanding of individual preferences through strategic digital marketing efforts.

Enhance Service to Guests’ Real-time Needs

Achieve efficient service outcomes at scale, regardless of the time and location of customer engagement. NERP offers a comprehensive platform consisting of applications, data, and tools that enable seamless self-service, agent-assisted service, and field service workflows tailored to your industry and specific use case. Effortlessly transfer escalated requests from self-service channels to live agents, ensuring continuity of context and conversation history and eliminating the need for customers to provide repetitive information. Empower customers to easily access various services such as room service, laundry, and helpdesk through our mobile Application. Seamlessly integrate your guests' interactions with predictive and intelligent customer service solutions, effectively connecting all the dots.

  • Enhance customer satisfaction by providing quicker responses, allowing your agents to focus on complex tasks, and saving costs through self-service tools.
  • Leverage digital assistants and service automation tools to deliver personalized and engaging conversations with customers, ensuring compliance with your business rules.
  • Develop and implement a customized customer help center, enabling easy access to frequently asked questions and initiating digital messaging conversations.

Inspire and Empower Staff

Enhance your capability to attract and keep exceptional hospitality professionals by utilizing effective tools that motivate and enable them to provide exceptional guest service. With the increasing occupancy rates in hotels, the pressure to recruit, onboard, and retain talented individuals continues to grow. Implement cutting-edge tools that aid in hiring, assigning, training, and managing staff, ensuring your hospitality workforce receives exceptional HR support aligned with your brand values. Facilitate a user-friendly and hassle-free job application process for candidates, and employ digital assistants to promptly address their queries. Streamline your hiring process through AI-based methods and allow candidates to conveniently schedule their interviews.

  • Effectively monitor staff hours while verifying time entries and implementing hotel payroll regulations. Develop adaptable schedules that accommodate employees and consider peak holiday periods and times of high occupancy.
  • Enable staff to articulate their HR inquiries through written or spoken text and receive automated responses. Allow staff to raise assistance requests through various communication channels and track their progress until resolution.
  • Seamlessly manage every aspect of the talent lifecycle. Attract top-tier candidates, enhance productivity, and make informed decisions with comprehensive talent management. Source, recruit, onboard, supervise performance, foster career growth, and strategize succession—all within a unified platform.

Enhance Decision Making

Real-time analytics and comprehensive reporting capabilities empower decision-makers with accurate information. Enhanced decision making through real-time analytics puts decision-makers in the driver's seat. By providing accurate and timely information, organizations can foster a culture of data-driven decision-making. By leveraging data analytics, decision-makers can validate assumptions, identify correlations, and make evidence-based choices that drive business success.

  • Access accurate information in real-time, and make decisions based on the most recent data. This timely information allows decision-makers to stay ahead of changing market conditions and respond promptly to new opportunities or potential threats.
  • Enhanced forecasting leads to improved resource allocation, inventory management, and sales projections, enabling businesses to optimize their operations and maximize profitability.
  • Monitor key performance indicators (KPIs) in real-time to identify emerging trends, adjust strategies, and make well-informed decisions to stay ahead of the competition.

Enhance Guest Engagement

Enhance additional revenue by utilizing automated solutions to upsell to guests either prior to or during their check-in process. These innovative solutions forecast guests' preferences and desires, providing them with the chance to tailor their hotel experience according to their desires. Our comprehensive range of services and preferences allows guests to easily opt for upgrades in room types, amenities, and services. By presenting enticing offers for enhanced rooms, products, and services both before and during check-in, guests are more likely to accept and contribute to increased revenue for the hotel.

  • Utilize digital marketing channels to effectively capture guest demand for high-quality inventory, products, and services, and efficiently oversee this process through a user-friendly portal.
  • Enhance revenue generation by employing a fully automated solution to consistently provide confirmed upgrade offers to all guests, eliminating the need for complimentary upgrades in the future.
  • Empower staff with efficient tools that enable customization of the guest experience without prolonging the check-in process.

Improve Financial Planning & Performance

Enhance your control over financial management, asset administration, and procurement for either a single or multiple properties. Whether you operate as a hotel chain with owned and franchised properties, a casino, or a cruise operator, NERP aids in adjusting your business models to seize new opportunities, refine your forecasts, manage costs effectively, and deliver concise reports on performance. Seamlessly integrate financial data across all operational aspects and synchronize crucial activities like budgeting, forecasting, and profitability evaluation. Accelerate financial planning cycles for properties, brands, and the overall company. Acquire the agility and insights necessary to excel in any market scenario. Nirmalya Enterprise Performance Management assists in modeling and strategizing across finance, HR, supply chain, and sales, streamlining the financial closure process, and empowering informed decision-making.

  • Develop adaptable growth strategies to navigate fluctuations in market conditions effectively. Identify potential issues and recruit new franchisees to ensure a successful expansion.
  • Streamline the procurement process among suppliers to enhance cash flow management, vendor selection, compliance with spending policies, and overall profit margins across all properties.
  • Gain comprehensive insights into sales and operational data from various hotel properties, enabling better attainment of performance goals. Seamlessly consolidate data from mergers and acquisitions (M&A) and independently managed brands.

Boost Sales and Profitability

Utilize collaborative efforts between sales and finance teams to enhance pricing strategies by exchanging space and room block requests. Sales and Event Management, an extensive sales and catering management application, effortlessly integrates with the NERP platform to ensure smooth and efficient operations, resulting in increased revenue. Leveraging the cloud, our event management system can be accessed on mobile devices for customer visits outside the office or accompanying clients for on-site inspections. This enables real-time inventory availability checks and modifications to customer bookings on-the-go.

  • Collaborate between sales and finance teams to optimize pricing decisions by sharing space and room block requests. Streamline catering resource management by implementing customizable menus and efficient control over item inventory.
  • Streamline the management of all group blocks, including corporate, social, and FIT allocations, within a single comprehensive system. Eliminate inventory discrepancies and the need to verify accommodation, meeting room availability, and rates across multiple applications.
  • Enhance booking management with the function diary feature, offering extensive drill-down capabilities for detailed insights. Enjoy complete access to booking details, facilitating easy and efficient modifications and additions to ensure seamless operations.

Sustainability & Business Evolution

As companies expand, they require a software solution that can seamlessly adapt and scale to accommodate increased data volume, user demands, and changing industry trends. With the ability to effortlessly handle massive amounts of data and support a growing number of users, these advanced systems ensure that businesses can continuously evolve without compromising performance. Whether it's adding new business units, incorporating additional features, or expanding into new markets, organizations can rely on the flexibility of NERP platform to meet business evolving needs.

  • Provides the flexibility to adapt to changing industry dynamics, whether it's incorporating new features, complying with regulatory requirements, or integrating with third-party systems, can seamlessly accommodate the evolving needs of the business.
  • Provides a centralized platform that can easily be extended to accommodate the needs of different departments, ensuring smooth operations and streamlined processes across the organization.
  • Remains agile and responsive, regardless of the geographic location, allowing companies to capture new opportunities and establish a strong presence in new markets.

Fortress in the Digital World

NERP takes security to another level, implementing robust measures to protect valuable business data from unauthorized access and potential threats. By utilizing advanced encryption techniques, multi-factor authentication, and stringent access controls, these systems provide a secure environment where sensitive information remains confidential. Additionally, regular security updates and patches ensure that the software remains resilient against emerging threats, minimizing the risk of data breaches and operational disruptions.

  • Data is encrypted using strong cryptographic algorithms, making it virtually impossible for anyone without the decryption key to decipher the information.
  • Multiple factors authentication reduces the likelihood of unauthorized access, as it becomes highly challenging for hackers to bypass this additional verification step.
  • Define granular level of control to minimize the risk of data breaches, as employees can only access the information they need to perform their duties.

We have significantly enhanced efficiency by centralizing, hosting, and making all our operations accessible in the cloud. Nirmalya Unified Platform has enabled us to support remote sales and customer service, offer an elevated level of service to our customers, and effectively manage our operations with real-time data.

Saroj Patro | CMD, Shoukeen Industries

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