In the competitive world of B2B commerce, customer experience has become a top priority for manufacturers, wholesalers, and distributors. B2B customers now demand more than just a smooth cart and checkout process. They expect a modern, streamlined experience that caters to their specific needs across various aspects of business management. This is where NERP's Customer Experience Management platform steps in to revolutionize the way businesses interact with their B2B customers.

Managing complex business requirements such as product, price, order, and inventory management can be a daunting task for B2B organizations. NERP's CEM platform acknowledges these challenges and empowers businesses to navigate the complexities seamlessly, while delivering a modern customer experience.

• With NERP's CEM platform, businesses can centralize their customer management across multiple sales channels and systems. This ensures that every interaction with customers is consistent and personalized, regardless of the platform or device they are using. The platform's rich B2B capabilities and flexible modern technology enables businesses to effectively manage customer relationships on every touchpoint.
• NERP's CEM platform facilitates the effortless initiation and negotiation of quotes. Businesses no longer need to rely on manual processes or complicated systems to generate quotes for their B2B customers. With NERP, it's as simple as a few clicks, allowing businesses to quickly respond to customer inquiries and provide accurate quotes, giving them a competitive edge.
• The visual workflow editor provided by NERP's CEM platform empowers businesses to create custom processes tailored to their unique requirements. This flexibility allows organizations to align their workflows with their business objectives and establish efficient processes that enhance the overall customer experience. With NERP, businesses can leave behind rigid and cumbersome workflows and embrace agility and adaptability.
• NERP's CEM platform offers robust features to manage account hierarchies and assign purchasing roles within an organization. This ensures streamlined communication and efficient decision-making, leading to improved customer satisfaction. By defining clear roles and responsibilities, businesses can enhance collaboration with their customers, simplify the ordering process, and strengthen long-term relationships.
• Customizing pricing and promotions is crucial for businesses to cater to the unique needs of their B2B customers. NERP's CEM platform allows businesses to customize pricing and promotions at the account level or by product, category, customer segment, and more. This level of personalization enhances the value proposition for individual customers and increases the likelihood of repeat business.
• Efficient site search is essential for B2B customers to find the products they need easily. NERP's CEM platform enables businesses to enhance their site search capabilities by incorporating various search parameters such as SKU, model numbers for fitment, source codes, related products, and other content. By providing intuitive search functionality, businesses can offer a seamless and efficient browsing experience to their customers.
• While self-service options are convenient for B2B customers, there are instances where they require assistance from customer service representatives (CSRs). NERP's CEM platform offers the ability to seamlessly transition from self-service to CSR support, allowing CSRs to take over carts, place orders, assign future inventory to orders, or skip a replenishment delivery. This combination of self-service and CSR support ensures that businesses can cater to the varying needs of their customers and deliver exceptional service.

NERP's Customer Experience Management platform is the answer to the evolving demands of B2B customers. By embracing the complexity of modern business management and weaving it into a seamless customer experience, NERP empowers manufacturers, wholesalers, and distributors to stay ahead in a competitive market. From simplifying customer management to enabling robust site search capabilities, NERP's CEM platform equips businesses with the tools they need to succeed in the world of B2B commerce.