Businesses must adapt and innovate to meet the evolving needs of their customers. This is especially true in the retail industry, where both B2B and B2C customers expect seamless online experiences. For franchises, managing multiple stores and catering to various business models can pose unique challenges. However, with the right technology, these challenges can be turned into opportunities for growth and success.

• One of the key challenges for franchises is ensuring a consistent experience across different stores and business models. NERP offers a multi-site solution that allows businesses to leverage the same B2C catalog and pricing engine to manage B2B price lists based on segments, locations, accounts, and more. This ensures that all stores, regardless of franchise agreements' technical specifications, have access to both B2B and B2C catalogs, pricing, and promotions user interface.
• Another crucial aspect of online retail is inventory and fulfillment management. NERP enables franchises to extend inventory and fulfillment data to the digital storefront, facilitating B2B/C in-store pick-up, predictable jobsite delivery times, and last-mile fulfillment options. This ensures that customers have convenient choices for receiving their orders and enhances their overall shopping experience.
• To provide exceptional customer experiences, NERP offers various features that enable personalized and seamless interactions. Customers can easily filter search results to find inventory in-stock at their preferred location. Moreover, NERP displays multiple fulfillment choices with estimated delivery dates and shipping costs, allowing customers to make informed decisions. Additionally, the platform ensures that subscriptions are delivered when the customer specifies and makes it easy for them to view, change, or cancel orders across any channel.
• Many retailers face the challenge of serving both B2C shoppers and B2B accounts in physical stores. NERP helps retailers overcome this challenge by providing a comprehensive solution to manage accounts, inventory, and fulfillment across business models, both online and in-store. With NERP, franchises can ensure a seamless experience for customers, regardless of where they start and complete their purchase.
• B2B and B2C customers have distinct needs when it comes to order fulfillment. NERP allows businesses to set up different fulfillment workflows, order routing rules, and fulfillment options for each website. This ensures that each customer segment receives a delivery experience that meets their specific requirements.
• Leading retailers understand the importance of unlocking inventory across their network to offer customer-centric experiences. NERP enables businesses to configure unique business rules that drive intelligent order routing and allocation of inventory, supporting customer demand. By implementing ship-to-store capabilities, retailers can ensure that inventory is available where customers want it, enhancing convenience and satisfaction.
• NERP also focuses on supporting store associates during the fulfillment process of in-store orders. With the platform's capabilities, associates can efficiently manage and fulfill store orders, ensuring that customers receive their purchases promptly and accurately. This not only improves operational efficiency but also enhances the overall customer experience.

In the competitive realm of retail, franchises need to bring the B2B and B2C store experience online to stay ahead. NERP's solutions provide the necessary tools to manage accounts, inventory, and fulfillment across business models, ensuring a seamless and personalized experience for customers. Whether it's leveraging the same catalog and pricing engine or extending inventory and fulfillment data, NERP empowers franchises to adapt to customer needs and market dynamics. By choosing NERP, businesses can confidently modernize their commerce tech stack and deliver complex customer experiences, ultimately driving growth and success in the digital age.