V Kumar
Frictions are an inherent aspect of work life and cannot be entirely eliminated. Oftentimes, conflicts arise as a result of inadequate communication regarding management decisions or policies, inadequate resources, clashes in roles or job responsibilities, and feelings of inferiority, among other factors. It has been frequently observed that conflicts primarily occur between peers due to an inferiority complex, lack of confidence, resistance to accepting reality, and difficulty in competing with colleagues.
The individual tends to isolate themselves from others, exhibiting a reluctance to engage in discussions, often resorting to sarcastic comments and making attempts to belittle others. This behavior hampers productivity and negatively impacts the confidence levels of those involved. Frictions can manifest in various forms, such as within individuals, between individuals, among groups, or even across organizations.
Unfortunately, there is no set process or approach to effectively address and resolve these frictions. However, the ability of a leader to handle such situations can make a significant difference, yielding either successful outcomes or unsuccessful ones.
Sometimes, instances of friction can be effectively addressed when they pertain to factors such as roles, responsibilities, policies, and so forth. Nonetheless, if an individual possesses a rigid attitude and is unwilling to acknowledge the actualities, it is advisable not to invest time in resolving the issue. In accordance with the specific circumstances, we could contemplate adopting one of the following five alternatives:
To effectively tackle any friction, start by recognizing and documenting its nature. Proceed by outlining potential remedies and organizing them systematically. From the generated list of solutions, carefully choose the most suitable course of action and proceed with its execution accordingly.
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